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Shipping & Returns

  1. DELIVERY

    1.  All orders are checked thoroughly before dispatch. We aim to provide delivery within 2-4 working days of your placing your order. This should be taken into account when purchasing items and this timeframe cannot always be guaranteed due to outside conditions with delivery companies. 

    2. Once your order has been placed you will receive a confirmation email. We will aim to dispatch on the same day. You will receive an email once your products have been sent, which also contains a tracking link and Sol-Nutrition's contact information. Note that goods will only be sent out after your funds have cleared.

    3. Sol-Nutrition does not take responsibility for re-arranging missed deliveries from your carrier. The onus will remain on the customer to re-arrange this in every instance.

    4. It is your obligation as a customer to ensure that all delivery information provided is accurate and in full and that someone is available to receive delivery. We do not accept liability for items that have been delivered to the wrong address due to incorrect information being provided. No refund shall be given in these circumstances. If in the unlikely event that an error is made on our part, we will send new items to you immediately at our cost or provide you with a full refund.

    5. Note that we do not currently pay for customs duties on items sent outside of the UK.

    6. Should you have any enquiries, please advise us immediately on solife.nutrition@gmail.com. We will rectify the problem as soon as we can. Please allow up to 24-48 hours for a response.

  1. RETURNS

    1. Sol-Nutrition wants you to be completely happy with your purchase. If you wish to return your items for any reason, please notify us 24 hours in advance of the return in writing, via email to solife.nutrition@gmail.com. Please ensure you detail why you wish to return your purchase in order for us to determine the best course of action for your return.

    2. We expect the items to be returned to us in good time. Product must be unopened with no seals broken and unused. They must be in good condition and repackaged well enough that they are not damaged in transit. 

    3. If your purchase arrives faulty, damaged or broken due to transit, we must be notified of this within 48 hours of receipt via email to solife.nutrition@gmail.com so we can make enquiries with our couriers and arrange a replacement or full refund. We ask that you return the items to us using the 'Return' instructions provided on our packaging slip.

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